Our commitments in terms of quality are an essential component of our relationship with our clients, as well as of our way of working and managing our projects. The best service quality indicator is and has always been our clients’ renewed trust: year in and year out, our client retention rate has been approximately 95%.
Independent evaluations and certifications also attest to our respect for the industry’s best practices. Amaris is ISO9001 compliant, which guarantees the highest level of quality.
Our approach to constant improvement is based on two additional key elements:
> Client retention and satisfaction (operational structure for project follow-ups, survey on how the Amaris Group is perceived)
> Partner satisfaction
> Employee Satisfaction
> Improvements in the company’s internal operations (process optimisation, skills management improvement, optimisation of recruiting and training methods, etc.)
With this overall commitment to quality that is based on systemic, replicable principles, Amaris adds to its maturity and constantly reinforces the quality of its services.