Our client
Our client, a leader in Germany’s consumer finance market, specializes in retail and vehicle financing. Known for providing retail and vehicle financing solutions across online and offline platforms, they are supported by a globally recognized financial institution. This backing provides the resources and expertise needed to remain at the forefront of the industry.
Challenges faced
Faced with increasingly complex projects and frequent changes to requirements, the client’s quality assurance (QA) processes needed a significant upgrade. Their existing setup, which relied heavily on manual testing and lacked a clear plan for managing QA, made it challenging to keep up with the growing demands.
Key challenges included:
- Manual testing overload: Testing was done by hand, which took a lot of time and effort. This slowed down the development process and made it difficult to handle a growing number of projects or unexpected changes.
- Limited CI/CD integration: Continuous Integration/Continuous Delivery (CI/CD) pipelines, which automate the process of building, testing, and deploying software, weren’t fully connected to their testing tools. This lack of connection created bottlenecks and delayed progress.
- No strategic QA roadmap: There was no long-term plan to organize and improve QA efforts, which meant testing was reactive rather than proactive. This lack of direction reduced efficiency and agility.
To address these issues, the client wanted to introduce test automation, streamline QA processes, and create a more flexible approach with QA as a Service (QAaaS).
Paving the way to success
To address these challenges, the focus was on three main goals, achieved through a collaborative and phased approach. First, automating testing was prioritized to replace repetitive manual tasks with tools like Tricentis Tosca, saving time and improving reliability. Second, efforts were made to optimize QA processes by streamlining workflows and integrating them seamlessly with the client’s existing systems. Lastly, the introduction of QA as a Service (QAaaS) provided flexible, remote support that could scale to match the client’s evolving needs. Alongside these efforts, we worked closely with the client to deliver hands-on training, empowering their team to confidently manage the new tools and processes independently.
Benefits unlocked
The results of these efforts made a real difference for the client. Testing times were reduced by 50%, enabling faster and more efficient release cycles. The quality of deliverables also saw a noticeable boost, with fewer issues arising after release. The integration of robust performance tracking provided clearer insights through key performance indicators (KPIs), enhancing transparency and enabling data-driven decisions. Additionally, the introduction of flexible QA model proved especially helpful, allowing the client to adjust quickly to changing workloads and priorities. Together, these improvements positioned the client for sustained success and greater operational efficiency.
Explore how our expertise in automation and integration can drive efficiency for your business —visit our Robotic Process Automation page to learn more.
